This Privacy Policy explains how Crossland Otter Hunt (“we”, “our”, “us”) collects, uses, and protects personal data when you visit our website (www.coh.eu), contact us, or use our services.
Crossland Otter Hunt is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy is effective from March 2026.
If you have any questions about this privacy policy or how we process your data, please contact us:
Email: london@coh.eu
Phone: +44 (0)20 7408 1114
Address: 3–5 Barrett Street, London, W1U 1AY, United Kingdom
We may collect and process the following types of personal data:
• Name
• Email address
• Phone number
• Company name and job title
• Information you provide when contacting us
• Records of communications with us
• IP address
• Website usage data (pages visited, browser type, device information
Personal and company information, including all required know your client (KYC) and anti-money laundering (AML) checks information to show ultimate beneficial owners, company structures and proof of funds.
We collect data in the following ways:
1. Directly from you when you:
• Complete a form on our website
• Contact us by email, phone, or in person
• Request information or services
2. Automatically when you use our website through cookies and similar technologies that collect technical and usage information.
We process personal data using the following lawful bases under UK GDPR:
• Contract – when processing is necessary to provide services you request.
• Legitimate Interests – to operate, improve, and promote our services.
• Legal Obligation – where processing is required by law.
• Consent – where you have given clear consent (for example marketing communications or non-essential cookies).
We use personal data to:
• Respond to enquiries and provide requested information
• Deliver services and manage contracts
• Improve our website and services
• Communicate with clients and business contacts
• Send marketing communications where permitted by law
• Comply with legal and regulatory obligations, including KYC and AML checks
We do not sell, rent, or trade your personal information.
However, we may share data with trusted third-party service providers who support our business operations, such as:
• Website hosting providers
• IT and email service providers
• Analytics providers
• Professional advisers
These providers are required to protect your data and only process it on our instructions.
Some service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.
We retain personal data only for as long as necessary for the purposes it was collected, including:
• Up to six years where required for contractual, accounting, or legal purposes
• Shorter periods for general enquiries or marketing communications where appropriate
We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.
Under UK data protection law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request erasure of your data in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests
• Request transfer of your data to another organisation (data portability)
You can exercise these rights by contacting us using the details above.
If you believe your data has been processed improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Our website uses cookies to improve functionality, understand website usage, and enhance user experience.
When you first visit our website, you will be presented with a cookie notice allowing you to accept or reject non-essential cookies. Essential cookies necessary for the operation of the website may be used without consent.
You can manage or delete cookies at any time through your browser settings.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.